Frequently Asked Questions

How to avoid the common self storage traps
Is there anything I cannot store?
Do you have vehicle, boat and caravan storage available?
Are all storage units the same size?
How much will it cost?
What is the minimal rental time?
Insurance?
How can I pay my storage account?
Do I need to reserve a unit?
What are the office hours including public holidays?
How do I get my goods into storage?
How does your free truck and driver service work?
Do you have a free trailer for customers to use?
Do you recommend any removalists?
Do you have any hints on moving and packing?
Are moving and packing materials available?
How do I get boxes and packaging?
How secure is my unit?
Does my unit have a good solid roof?
How often can I access my unit?
Do you accept deliveries on our behalf?
Is it simple to move out?
How much notice do I need to give to move out?
Commercial and retail businesses and shop owners customers

NOTE:
Safe 'n' SOUND Self Storage can not stress enough the importance of visiting any storage facility you have been quoted by before making a decision where to store. Look for the features and benefits they have to offer. Please take our Comparison Test with you.

HOW TO AVOID THE COMMON SELF STORAGE TRAPS
You must read this to avoid falling into the most common self storage traps.

IS THERE ANYTHING I CANNOT STORE?
The law determines what can be stored, therefore you cannot store hazardous, illegal, dangerous, stolen, environmentally harmful, perishable or explosive goods.

DO YOU HAVE VEHICLE, BOAT AND CARAVAN STORAGE AVAILABLE?
Yes. Please contact our Facility Manager for more details.

ARE ALL STORAGE UNITS THE SAME SIZE?
No. There is a very comprehensive range of sizes to suit your needs.
Click here for our Space Estimator to assist you in determining the unit size you require, or feel free to consult our facility staff.

HOW MUCH WILL IT COST?
At Safe 'n' SOUND Self Storage, we have over 25 different unit sizes, so we can provide with the most cost efficient solution to your storage needs.
Units start from as little as $1.00 a day, G.S.T. inclusive. Our professional staff are here to assist you in choosing the size to suit your requirements.

WHAT IS THE MINIMAL RENTAL TIME?
One month.

INSURANCE?
If it's worth storing, it's worth insuring!
It is your responsibility to insure your goods whilst in storage. If you have a current contents policy, consult your insurer to transfer the policy to Safe 'n' SOUND Self Storage.
If you do not have current insurance, Safe 'n' SOUND Self Storage can organise it for you at competitive rates. Click here for more details.

HOW CAN I PAY MY STORAGE ACCOUNT?
Storage rental is paid monthly in advance. A variety of payment options are available. You can pay this by cash, cheque, credit card, eftpos, bank periodical payment or internet payments. Your rental can also be paid for longer periods in advance for your convenience.

DO I NEED TO RESERVE A UNIT?
Yes. This is advisable to ensure the size you require is available.

WHAT ARE THE OFFICE HOURS INCLUDING PUBLIC HOLIDAYS?

HOW DO I GET MY GOODS INTO STORAGE?
There are a number of ways to get your belongings into storage.
Safe 'n' SOUND Self Storage can recommend an experienced and reliable removalist to do the work for you. Alternatively, if your goods are within 10 kilometres from our facility, you are welcome to take advantage of our FREE pantech truck and driver or trailer. Please contact our facility for details.

HOW DOES YOUR FREE TRUCK AND DRIVER SERVICE WORK?
Our staff will organise a convenient time with you. We drop the truck to you, and you load it. We drive it to the facility for you and you unload it into your storage space.

DO YOU HAVE A FREE TRAILER FOR CUSTOMERS TO USE?
Yes. Our trailer is available to move in. Please consult our Facility Manager.

DO YOU RECOMMEND ANY REMOVALISTS?
Yes. Click here for information on our recommended removalists.

DO YOU HAVE ANY HINTS ON MOVING AND PACKING?
Yes. Click here for packing hints and tips.

ARE MOVING AND PACKING MATERIALS AVAILABLE?
Yes. We offer a large range of cartons and packaging supplies to make your move easy. Drop into one of our facilities before you start moving or packing. Click here for more details.

HOW DO I GET BOXES AND PACKAGING?
Safe 'n' SOUND Self Storage offers a large range of boxes, cartons and packing supplies to make your move easier. Visit our packing supplies section on this web site for a list of available items.

HOW SECURE IS MY UNIT?
It's not worth taking unnecessary risks.
At Safe 'n' SOUND Self Storage, we use the latest and most advanced security systems available. We can give you peace of mind by storing with us.
All Safe 'n' SOUND Self Storage facilities have computerised PIN code access, 24 hour recorded video surveillance, individually alarmed units, insertion locking systems, security gates and fencing, and well lit and maintained premises. The majority of our facilities also have resident managers.

DOES MY UNIT HAVE A GOOD SOLID ROOF?
Before choosing a storage facility, walk into the unit and check it has solid walls and a good solid roof. Also check around the unit for signs of water leakage. At Safe 'n' SOUND Self Storage, our buildings are purpose built of concrete structure with a solid, insulated roof.

HOW OFTEN CAN I ACCESS MY UNIT?
As often as you like. Normal access hours are 6:00am to 8:30pm every day of the year. 24 hour access is available on request.

DO YOU HAVE 24 HOUR ACCESS, 7 DAYS A WEEK?
Most of our facilities have resident managers which allow you to have 24 hour access. Our offices are open 7 days a week at most locations. Be sure to check this with the storage facility before choosing where you wish to store.

DO YOU ACCEPT DELIVERIES ON OUR BEHALF?
Yes. Safe 'n' SOUND Self Storage can accept deliveries for commercial customers. Please contact our Facility Manager to find out how.

IS IT SIMPLE TO MOVE OUT?
Yes. You only need to give two weeks notice to end the agreement, and return the lock and keys once you have vacated the unit.

HOW MUCH NOTICE DO I NEED TO GIVE TO MOVE OUT?
You are required to give14 days notice via the telephone, in person or in writing.

COMMERCIAL CUSTOMERS
Don't tie up your valuable floor space!
Let us show how you can SAVE, SAVE, SAVE!!!